bobasport Privacy Notice - How We Protect Your Data

We encrypt all bobasport account data, including verification documents, payment information, and transaction records, and store them on secure servers. This page describes what we collect when you use bobasport, how we store it, and how we keep that data protected.

We collect data necessary to deliver our service: account registration (email, identity verification), deposit and withdrawal records, gaming activity, and device information. When you use bobasport to deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, we record the transaction amount, timestamp, and funding method. We use this data to verify your identity, process deposits and withdrawals, detect fraud, and comply with local regulations that apply to our service area.

Our servers may sit outside your jurisdiction. Data processors in third countries adhere to equivalent security standards. You retain the right to access, correct, or request deletion of your bobasport data within applicable law.

What We Collect and How We Use It

We collect data in three categories: account data, transaction data, and activity data. Account data includes your email, identity card details, proof of address, and selfie photograph. We use this for identity verification only. Transaction data covers every deposit and withdrawal—method, amount, timestamp, and settlement status. We log this to reconcile your account balance and detect duplicate or fraudulent transactions. Activity data includes which games you access, table stakes you play, and general browsing behavior on bobasport. We use this to understand platform usage, debug technical issues, and manage server capacity during peak times like Liga 1 match days or Piala Indonesia playoff rounds.

We do not sell your data. We do not share your data with marketing partners or third-party advertisers. We may share transaction information with payment processors—the banks and e-wallet operators behind DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—only to the extent necessary to complete your deposit or withdrawal. We may disclose data to law enforcement or regulators if legally required.

Data Security and Retention

All bobasport transactions use TLS 1.2 encryption in transit. Account passwords are hashed using industry-standard algorithms. Payment card details are not stored on our servers; payment processors retain that information per their own security policies. We conduct regular security audits and penetration testing. Our infrastructure includes automated backups and disaster recovery. If a security breach occurs, we notify affected users promptly.

We retain your account data for the duration of your bobasport membership and for a reasonable period afterward for regulatory and audit purposes. If you request account deletion, we remove personal data within 30 days, except where retention is required by law. Transaction records are retained for seven years to comply with financial reporting standards.

Your Rights and Contact

You have the right to access your bobasport account data, correct inaccuracies, and request deletion of your information subject to applicable law. You can download your account statements, transaction history, and identity verification records from your account settings. To exercise these rights or dispute a transaction, contact our support team via chat or email. We respond to requests within 14 days. If you believe your data has been misused, you may file a complaint with the data protection authority in your jurisdiction.

bobasport operates subject to regional laws applicable to your service area. If you access bobasport from Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported jurisdictions, local data protection laws apply to your data. We comply with notice and consent requirements; this policy constitutes our notice to you.

Updates to this policy take effect when we post them. We will notify you of material changes by email or prominent notice on bobasport. Your continued use of the platform after changes become effective constitutes acceptance of the updated policy.

Processing During Holidays and Peak Times

During major holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, our support team operates on reduced hours. Data processing and withdrawals may take longer. We process deposits and withdrawals continuously, but settlement to your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account may be delayed if your bank reduces staffing during holidays. This is a limitation of payment processors, not bobasport. We log all transactions with timestamps so you can verify processing delays if they occur.

bobasport is available to users in supported jurisdictions where local law permits. Services operate subject to regional gaming and data protection regulations. If you have questions about how your data is handled, or wish to exercise your rights, contact support through the bobasport help section. We are committed to transparency and prompt response to all data inquiries.